Refund Policy
Effective Date: July 29, 2026
At Nova 360, client satisfaction is important to us. Due to the nature of digital services, refunds are handled according to the following policy.
Project Deposits
Initial deposits secure project scheduling and are generally non-refundable once work has commenced.
Digital Services
Because services such as:
- Website Design
- Website Development
- Branding
- Graphic Design
- SEO
- Digital Marketing
- Content Writing
- Mobile App Development
- IT Consulting
require dedicated time and resources, refunds cannot be provided for completed work or services already delivered.
Eligibility for Refunds
A partial refund may be considered if:
- Work has not yet started.
- Nova 360 is unable to begin the project.
- Both parties mutually agree to cancel the project before substantial work has been completed.
Approved refunds are processed using the original payment method where possible.
Client Cancellation
If the client chooses to cancel after work has started:
- Payment is due for all work completed up to the cancellation date.
- Remaining unpaid project work will not be completed.
Revisions Instead of Refunds
Nova 360 is committed to delivering quality work. If you are dissatisfied, we encourage you to request revisions within the agreed revision period before requesting any refund consideration.
Third-Party Costs
Payments made for:
- Domain registration
- Website hosting
- SSL certificates
- Paid plugins
- Premium software
- Advertising spend
- Third-party subscriptions
are non-refundable, as these costs are paid directly to external providers.
Chargebacks
Customers agree to contact Nova 360 first to resolve any payment disputes before initiating chargebacks with financial institutions.
Contact
For refund requests or billing questions, please contact:
Email: info@nova-360.com